Meet the 2020 Speakers

2020 Speakers

Trevor Gordon
Trevor Gordon
Director: Global Omnichannel Strategy
Sodexo
Sodexo
Dr Stefan Piel
Dr Stefan Piel
WM Omni Channel Management
UBS
UBS
Michael Wolczyk
Michael Wolczyk
Head of Digital Sales and Innovation
Commerzbank
Commerzbank
Federico Barbieri
Federico Barbieri
WW Omni-channel Retail Director
Maison Margiela
Maison Margiela
Marta Ciria Escobar
Marta Ciria Escobar
Omnichannel Business Director ∙ eCommerce, Retail & Digital Marketing
Vorwerk Group
Vorwerk Group
Jacqueline P. Mundkur
Jacqueline P. Mundkur
Sr. Advisor ( Consumer and Retail ) and Customer Engagement Specialist
Transaction Square
Transaction Square
Vivek Naga
Vivek Naga
Customer Experience Strategy Lead - EMEA
Bayer
Bayer
Hamed Khalighi
Hamed Khalighi
Enterprise Applications - SAP SLF - OMNI Availability - Lead
H&M
H&M
Poul Bastrup
Poul Bastrup
DCG EMEA Omni Channel Marketing
Lenovo
Lenovo
Mike Ashton
Mike Ashton
Managing Director
ABCG
ABCG
Stephen Donajgrodzki
Stephen Donajgrodzki
Behavioral Science Director
Kellogg’s
Kellogg’s
Mark Ivory
Mark Ivory
Chairman
Meyer Group
Meyer Group
Sophie Luff
Sophie Luff
Head of Customer Engagement
FINE + RARE
FINE + RARE
James Jackson-Nichols
James Jackson-Nichols
Head of Digital
FINE + RARE
FINE + RARE
Julia Misk Redmond
Julia Misk Redmond
Head of Omnichannel Trade Marketing UK&I
Coty Cosmetics
Coty Cosmetics
Liz Simon
Liz Simon
Chief Sustainable Transformation Officer
Fashion3
Rob Edwards
Rob Edwards
Chief Operating Officer
London Theatre Direct
London Theatre Direct
Mark Lambert
Mark Lambert
Chief Growth Officer
London Theatre Direct
London Theatre Direct
Laure Frank
Laure Frank
Digital & Omnichannel Director
Manor AG
Manor AG

Past Speakers

Ingrid Lindberg
Ingrid Lindberg
CXO
Chief Customer
Chief Customer
Seth Adler
Seth Adler
Host
CX Network
CX Network
Edda Blumenstein
Edda Blumenstein
phD Researcher
Leeds University Business School
Leeds University Business School
Rainer Feurer
Rainer Feurer
SVP, Customer Centric Sales Development, Customer Experience
BMW
BMW
Frederic Gau
Frederic Gau
Global Brand Development Director
A;t Fox, the AD&T Group
A;t Fox, the AD&T Group
Soren Gundtoft Johansen
Soren Gundtoft Johansen
Head of Omnichannel
BESTSELLER
BESTSELLER
Thomas Grunwald
Thomas Grunwald
Innovation Expert
T-Mobile Czech Republic
T-Mobile Czech Republic
Chanice Henry
Chanice Henry
Editor-in-Chief
CX Network
CX Network
Marion Humeau
Marion Humeau
Global Head of Customer Experience and Digital Innovations
Groupe Renault
Groupe Renault
Antonio Ivankovic
Antonio Ivankovic
Chief Customer Experience Officer
GO plc
GO plc
Steve Kato-Spyrou
Steve Kato-Spyrou
UX Manager
John Lewis
John Lewis
Veronika Krasnohorska
Veronika Krasnohorska
Innovation Advisor
T-Mobile (Slovak Telekom)
T-Mobile (Slovak Telekom)
Martin Kurze
Martin Kurze
Director, Research & Innovation
Deutsche Telekom
Deutsche Telekom
Violeta Malheiro Swart
Violeta Malheiro Swart
Alliances Manager
Unbabel
Unbabel
Christoph Neut
Christoph Neut
VP, EMEA
Sparkcentral
Sparkcentral
Maciej Partyka
Maciej Partyka
Global Head of Customer Insights
Barclaycard
Barclaycard
Antonio Pires
Antonio Pires
CTO / COO
Carris
Carris
Sandra Rodrigues
Sandra Rodrigues
Head of Marketing, Portugal
Whirlpool
Whirlpool
Bruno Santos
Bruno Santos
Head of Omnichannel
Fidelidade
Fidelidade
Pedro Sousa
Pedro Sousa
Director of Marketing - Spain & Portugal
EasyJet
EasyJet
Swave Szymczyk
Swave Szymczyk
Global Director, Digital & Retail Market - Originals & Style
Adidas
Adidas
Kai Schubert
Kai Schubert
Manager of Digital Transformation
Schwan-STABILO Cosmetics
Schwan-STABILO Cosmetics
Gary Walker
Gary Walker
Founder and Digital Product Director
22North
22North

In Partnership With:

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2026 IQPC. All rights reserved.