October 2020
Conference Day Two
11:00 AM CASE STUDY: Democratising Customer Success metrics to drive CX
- Customer-centric decision making facilitated with Customer Success metrics
- Translating metrics to be aligned with business strategy
- Defining key to success which lies not in capturing the metrics but having a process to social them to the right people at the right time to drive & deliver CX
Check out the incredible speaker line-up to see who will be joining Vivek.
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