25 - 26 March, 2020 | Lisbon, Portugal

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Omnichannel Forum Exec - View the event guide

20th-21st March, 2019 | Lisbon Are you the strategist, the leade ...

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Omnichannel Exec Forum Trailer

Ahead of the inaugural Omnichannel Exec Forum 2019, we have put together a short trailer to share with you some of the highlights to expect from this year's event. In the video we introduce you to some of the key themes, what you will gain and more information on the event itself.

Omnichannel Success Story

Ahead of her participation in the Omnichannel Exec Forum 2019, we caught up with Marion Humeau, Global Head of Customer Experience and Digital Innovations, Groupe Renault to dis ...

The Omnichannel Report 2019

Businesses are now looking to compete beyond price and product, and omnichannel customer experience is the new battleground. Ahead of the Omnichannel Exec Forum, we have surveyed a number of individuals who have implemented or are l ...

Omnichannel: Challenges, Priorities and Cultural Change

Ahead of their participation in the Omnichannel Exec Forum, we spoke with Danny Hearn, Head of User Experience - Europe, Clarks and Alberto Viotto, Senior Director, Digital Marketing and Ecommerce, Thomson Reuters to compare their insights on the key challenges of unifying ...

The Ultimate Customer Journey in Telecoms

The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey.  ...

Emerging Telecoms Technologies: What does CX look like in 2020?

New technologies, tools, platforms and channels to engage and share with customers are quickly becoming the backbone of a seamless end-to-end customer experience, with this is mind, we wanted to build a greater understanding of what the key attributes of the technology toolkit of 2020 will be in ...

How the technological evolution is reshaping CEM job functions

The implementation of new customer experience technologies will require the adaptation of existing business functions as automated systems may replace lower-level positions, and give life to new roles in the areas of analytics and data science. Ahead of their participation in Cust ...