Steve Kato-Spyrou

UX Manager
John Lewis

Omnichannel Forum Exec - View the event guide

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2:00 PM Disruptor insight: How to use collaboration to deliver omnichannel in your business?

Hear from one of the biggest brands in retail about their use of service design to integrate omnichannel by stitching together online and offline. 
Learn how they have reviewed the relationship between marketing & customer, initiated tests and learns, value prop designs, channel prioritisations and customer-centric validation techniques to deliver market leading customer experience. 

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda