Chief Customer Experience Officer
Conference Day One
Wednesday, March 20th, 2019
Listen to our omnichannel board discuss what they need to see to invest in a new omnichannel initiative.
- If no one claims victory in omnichannel success what steps can you take to align key stakeholders?
- How can you use data and insight to empower the board?
- How can you align KPIs across the business?
- Who should lead omnichannel in your business?
- How have the roles of the CMO, CCO and CIO evolved? And what are the top tips for CMOs to remain relevant?
- Does every company need a CCO on the board?