Martin Kurze

Technology & Innovation, Product Management and Director Research & Innovation
Deutsche Telekom

Omnichannel Forum Exec - View the event guide

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10:00 AM Panel discussion: How many touchpoints do you need with the customer?

  • How can IoT and machine-to-machine sensors be used to build better customer and brand experiences?
  • What are the best examples of IoT currently being used?
  • What are the future implications of IoT for businesses?
  • Is it a case of more touchpoints the better, or is less sometimes more?

10:00 AM Case study: Emotionally smart robots - the next step in the evolution of life

Data is king when it comes to understanding your customers’ next steps but with so many touchpoints and a longer sales journey; this is very complex. Learn how this leading telecommunications operator is exploring robotics at home and their use to legally collect data for enhanced AI services.

Check out the incredible speaker line-up to see who will be joining Martin.

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