25 - 26 March, 2020 | Lisbon, Portugal

Martin Kurze


Director, Research & Innovation
Deutsche Telekom

Conference Day One

Wednesday, March 20th, 2019


10:00 AM Panel discussion: How many touchpoints do you need with the customer?

  • How can IoT and machine-to-machine sensors be used to build better customer and brand experiences?
  • What are the best examples of IoT currently being used?
  • What are the future implications of IoT for businesses?
  • Is it a case of more touchpoints the better, or is less sometimes more?

Conference Day Two

Thursday, March 21st, 2019


10:00 AM Case study: Emotionally smart robots - the next step in the evolution of life

Knowing your customer is not just a requirement of your compliance department. It is also a great way to identify needs and opportunities. Who knows your customer better than his or her family? This talk will present and discuss a new device category for private customers and the huge opportunities and just has huge responsibilities coming with it. Devices that behave and are treated like family members will open up additional (emotional) conversation channels to your customers, pushing evolution forward, both of technology and marketing.

Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda