Marion Humeau


Global Head of Customer Experience and Digital Innovations
Groupe Renault

Omnichannel Forum Exec - View the event guide

View Content

Omnichannel Success Story

Omnichannel Success Story

View Content


10:00 AM Panel discussion: How many touchpoints do you need with the customer?

  • How can IoT and machine-to-machine sensors be used to build better customer and brand experiences?
  • What are the best examples of IoT currently being used?
  • What are the future implications of IoT for businesses?
  • Is it a case of more touchpoints the better, or is less sometimes more?

9:30 AM Case study: Setting trustable and systematic business goals at the top to reflect the customer journey

Learn about Groupe Renault’s 3 step approach to measuring and monitoring an omnichannel driven business. How do you use quantitative and qualitative insights to understand the customer? How do you bridge the gap between the digital and the physical?What are the design thinking strategies and implementations to enhance the customer experience?


Check out the incredible speaker line-up to see who will be joining Marion.

Download The Latest Agenda