Omnichannel: The Challenges and ROI

Businesses are now looking to compete beyond price and product, and omnichannel customer experience is the new battleground. Ahead of the Omnichannel Exec Forum, we surveyed over 50 CX professionals who have implemented or are looking to implement omnichannel strategies.

This infographic explores the impact that omnichannel is currently having on customer sales and retention, the challenges that are preventing organisations from implementing omnichannel strategies, and how omnichannel will impact the bottom line.


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