Infographics

The Omnichannel Report 2019

The Omnichannel Report 2019

Businesses are now looking to compete beyond price and product, and omnichannel customer experience is the new battleground. Ahead of the Omnichannel Exec Forum, we have surveyed a number of individuals who have implemented or are looking to implement omnichannel strategies.

This infographic will explore impact that omnichannel is currently having on customer sales and retention, the challenges that are preventing organisations from implementing omnichannel strategies and how omnichannel will impact the bottom line. 

If you would like more information please view the full event guide for Omnichannel Exec Forum 2019.

Omnichannel: The Challenges and ROI

Businesses are now looking to compete beyond price and product, and omnichannel customer experience is the new battleground. Ahead of the Omnichannel Exec Forum, we surveyed over 50 CX professionals who have implemented or are looking to implement omnichannel strategies.

This infographic explores the impact that omnichannel is currently having on customer sales and retention, the challenges that are preventing organisations from implementing omnichannel strategies, and how omnichannel will impact the bottom line.