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Omnichannel Forum Exec - View the event guide

20th-21st March, 2019 | Lisbon 
  • Are you the strategist, the leader, the budget holder? Challenge your strategic thought process and business approach in an era of rapid change to ensure you definitely drive your business forward in the best way you can
  • Join exec level peers from across industry to gain actionable insights and draw synergies from those who are not your competition
  • Participate in our masterclasses, deep dives, digital detox sessions, ideas labs and round tables
  • Disrupt your current thinking. Gain unique insight from futurologist, psychologists, innovators and disruptors to inform your strategic decisions. 


View the full event guide by completing the form to the right >>

To receive the agenda via email please contact enquire@iqpc.co.uk

Omnichannel Exec Forum Trailer

Omnichannel Exec Forum Trailer

Ahead of the inaugural Omnichannel Exec Forum 2019, we have put together a short trailer to share with you some of the highlights to expect from this year's event. In the video we introduce you to some of the key themes, what you will gain and more information on the event itself.

If you would more information including the full list of speakers, sessions and opportunities then please view the agenda here.

Or to read more on the current state of the omnichannel market featuring insights from leading organisations, predictions on the challenges for the next 10 years and how to prepare/overcome these, take a look at our content library here.

Keep up to date with us and all of the event news at: @CX_Events

 

Omnichannel Success Story

Omnichannel Success Story

Ahead of her participation in the Omnichannel Exec Forum 2019, we caught up with Marion Humeau, Global Head of Customer Experience and Digital Innovations, Groupe Renault to discuss overcoming internal cultural and process challenges in order to unify all customer touchpoints into one seamless journey.

The Omnichannel Report 2019

The Omnichannel Report 2019

Businesses are now looking to compete beyond price and product, and omnichannel customer experience is the new battleground. Ahead of the Omnichannel Exec Forum, we have surveyed a number of individuals who have implemented or are looking to implement omnichannel strategies.

This infographic will explore impact that omnichannel is currently having on customer sales and retention, the challenges that are preventing organisations from implementing omnichannel strategies and how omnichannel will impact the bottom line. 

If you would like more information please view the full event guide for Omnichannel Exec Forum 2019.

Omnichannel: Challenges, Priorities and Cultural Change

Omnichannel: Challenges, Priorities and Cultural Change

Ahead of their participation in the Omnichannel Exec Forum, we spoke with Danny Hearn, Head of User Experience - Europe, Clarks and Alberto Viotto, Senior Director, Digital Marketing and Ecommerce, Thomson Reuters to compare their insights on the key challenges of unifying customer touchpoints, overcoming internal cultural and process challenges and the key priorities for omnichannel strategies.

This year at the Omnichannel Exec Forum we will be encouraging shared knowledge, collaboration and innovation. Move away from “how to” sessions on CRM and AI and focus more on the bigger picture, Customer Loyalty, Profitability, Customer Rentention and Organisational Structure. Read more here.

The Ultimate Customer Journey in Telecoms

The Ultimate Customer Journey in Telecoms

The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey. 

To view the poster please complete the form >> 

If you would like to receive a copy of this in your inbox please email enquire@iqpc.co.uk or call +44 (0)207 036 1300. 

Emerging Telecoms Technologies: What does CX look like in 2020?

Emerging Telecoms Technologies: What does CX look like in 2020?

New technologies, tools, platforms and channels to engage and share with customers are quickly becoming the backbone of a seamless end-to-end customer experience, with this is mind, we wanted to build a greater understanding of what the key attributes of the technology toolkit of 2020 will be in regard to customer experience. With insights from Julien Rio, Head of Marketing, Dimelo, we have looked into how new technologies are shaping the design of a truly conversational experience that will transform customer experience by 2020.

How the technological evolution is reshaping CEM job functions

How the technological evolution is reshaping CEM job functions

The implementation of new customer experience technologies will require the adaptation of existing business functions as automated systems may replace lower-level positions, and give life to new roles in the areas of analytics and data science. 

Ahead of their participation in Customer Experience Management in Telecoms Europe Conference, we spoke to Erik Meijer, Strategy GPM/Group Innovation, eCompany, Deutsche Telekom AG and Frank Buettner, Head of Human Centred Design, VP, Swisscom about how the technological evolution is paving the way for new job roles and reshaping customer experience functions.